Account Limits, Breaks and Closure at Fast Pay Casino
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Account protection options include deposit, loss, wager and session limits, plus cooling-off and self-exclusion. Each control addresses a different need, from managing activity to suspending access.
A session limit is measured in minutes and logs you out automatically when it ends. Cooling-off blocks deposits and play, while self-exclusion blocks account access and withdrawals for the selected period.
To request a control, contact LiveChat using the button in the bottom-right corner or email [email protected]. State the control type and period; limits are applied immediately upon request.
Choose the Control That Fits
Deposit, loss and wager limits can be set by day, week or month. A session limit uses minutes, while cooling-off and self-exclusion suspend activity for a chosen period.
| Control | Available period | What changes |
|---|---|---|
| Deposit limit | Day, week or month | Restricts the amount you can deposit |
| Loss limit | Day, week or month | Limits the amount you can lose |
| Wager limit | Day, week or month | Limits the amount you can wager |
| Session limit | Minutes | Ends the session and logs you out automatically |
| Cooling-off | 1 day to 6 months | Blocks deposits and play and removes advertising offers |
| Self-exclusion | 24 hours to forever | Blocks account access, document uploads, withdrawals and email promotions |
All six controls are requested through support, but their effects differ. Choose a limit for managing activity, cooling-off for a defined break, or self-exclusion when account access must be unavailable.
If your question concerns promotional balances rather than an account limit, check the separate bonus and account conditions before contacting support.
Set a Limit Through Support
LiveChat and email are available 24/7 for deposit, loss, wager and session limit requests. Give the requested control and its period so the setting can be applied immediately.
- Contact LiveChat or email [email protected].
- State whether you want a deposit, loss, wager or session limit.
- Specify the period: day, week, month or a number of minutes.
- Confirm the time at which support applied the setting.
The timing rule matters for every daily, weekly and monthly limit. The setting follows the exact time it was applied, rather than an automatic reset at midnight.
Know When Limits Reset
A limit applied at 10 AM updates at 10 AM of the relevant next period, not at 12 AM. This exact-time rule applies to deposit, loss and wager limits.
- Check whether the control is daily, weekly or monthly.
- Note the exact time support applied the limit.
- Use that time when estimating when the next period begins.
A calendar-day assumption can make a limit appear to have reset when it has not. The application time is the reference point for each period.
Use Cooling-Off for a Defined Break
Cooling-off can be set for 1 day, 3 days, 1 week, 1 month, 3 months or 6 months. During the selected period, deposits and play are unavailable, and the account is excluded from advertising offers.
When the period ends, an email notification confirms that the account is active again. This differs from self-exclusion, which blocks account access and withdrawals as well as gameplay and deposits.
Understand Self-Exclusion Effects
Self-exclusion at Fast Pay Casino blocks account access and withdrawals for the selected period. It also prevents document uploads and email promotions or bonuses, so choose the duration before submitting the request.
| Period choice | Account access | Financial and account actions |
|---|---|---|
| 24 hours or 7 days | Blocked throughout the period | No document uploads, withdrawals or email promotions |
| 14 days or 1 month | Blocked throughout the period | No document uploads, withdrawals or email promotions |
| 3 months or 6 months | Blocked throughout the period | No document uploads, withdrawals or email promotions |
| 9 months or 1 year | Blocked throughout the period | No document uploads, withdrawals or email promotions |
| 3 years or forever | Blocked throughout the period | No document uploads, withdrawals or email promotions |
The duration changes, but the core restrictions remain the same throughout the selected self-exclusion period. Because withdrawals are unavailable during self-exclusion, review the separate withdrawal conditions before making a request if a cashout is already pending.
Request a Limit Change or Closure
Removing a time-limited control requires a 24-hour delay after the request. An indefinitely closed account can be reopened only 7 days after the request, while an account can be closed at any time on request.
- To remove a time-limited limit, submit the request and allow 24 hours to pass.
- To reopen an indefinite closure, wait 7 days from the request.
- To close an account, contact support and request account closure; personal data is retained for 5 years under the Privacy Policy.
These waiting periods are not immediate access changes. Account closure also does not mean that personal data is erased at once, because the stated retention period is 5 years.
Close Sister Casino Accounts Together
A closure request can cover FastPay, Casino4u and Cobber when the accounts use the specified email address. The request can be made through chat or email.
- Contact support and state that the request should cover the sister casino accounts.
- Identify the email address connected with those accounts.
Closing one account separately is different from requesting closure across all three named casinos.
Get Help Applying a Control
If you need help choosing or applying a control, you can contact support through LiveChat or use [email protected]. LiveChat is available 24/7 through the button in the bottom-right corner.
State whether you need a limit, cooling-off, self-exclusion or closure, and include the requested period. If account access is unavailable, email remains available for a closure or limit request.
FAQ
How do I set a deposit limit at Fast Pay Casino?
Contact LiveChat through the bottom-right button or email [email protected]. Specify that you want a deposit limit and state whether it should apply per day, week or month.
How do I set a loss limit at Fast Pay Casino?
Use LiveChat or email [email protected] and identify the loss limit you want. The period can be daily, weekly or monthly, and the request is applied immediately.
How do I set a session time limit?
Ask support through LiveChat or email for a session limit and specify the number of minutes. The limit is measured in minutes and applies to the session requested.
How quickly does a session limit take effect?
A session limit takes effect instantly. When the selected time expires, you are logged out automatically, and a new session begins the next time you log in.
What is a cooling-off period at Fast Pay Casino?
Cooling-off is a temporary suspension that blocks deposits and play for a selected period. The account is also excluded from advertising offers until the period ends.
What cooling-off durations are available?
The available periods are 1 day, 3 days, 1 week, 1 month, 3 months and 6 months. An email notification is sent when the selected period ends and the account is active again.
What happens to my account during cooling-off?
You cannot deposit or play during cooling-off, and advertising offers are suspended for the selected period. Account activity becomes available again after the period ends.
How long can I self-exclude at Fast Pay Casino?
Self-exclusion can be set for 24 hours, 7 days, 14 days, 1 month, 3 months, 6 months, 9 months, 1 year, 3 years or forever.
What happens to my account during self-exclusion?
Account access is blocked during self-exclusion, including document uploads and withdrawals. Email promotions and bonuses are also unavailable for the selected period.
Can I withdraw funds during self-exclusion?
No. Withdrawals are unavailable during self-exclusion, along with account access and document uploads. Choose the period carefully before submitting the request.
How do I remove a limit I have set?
Contact support through LiveChat or email [email protected] and request removal of the time-limited control. The request is subject to a 24-hour delay.
How long does it take for a limit removal to take effect?
Removal of a time-limited limit takes effect only after 24 hours have passed from the request. The delay does not apply as an immediate change.
How do I permanently close my account?
Request account closure through LiveChat or email [email protected]. An account can be closed at any time on request, while personal data remains retained for 5 years under the Privacy Policy.
How long after requesting closure can I reopen an indefinitely closed account?
An account closed for an indefinite period can be reopened only 7 days after the closure request. The reopening is not available immediately.
How long is my personal data kept after account closure?
Personal data is retained for 5 years after account closure according to the Privacy Policy.
Can I close my accounts at Fast Pay sister casinos at the same time?
Yes. Contact support through chat or email and specify that the closure request should cover the sister casino accounts connected to your email address.
Which sister casinos are covered by a joint closure request?
A joint closure request covers FastPay, Casino4u and Cobber. State the email address associated with the accounts when submitting the request.