Complete Fast Pay Casino Verification
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Verification is mandatory before play begins. For Australian players, account verification requires identity, payment method and address evidence before the account can be fully approved.
Upload the documents through Sumsub in your Profile. Processing usually starts after submission and takes about 10 minutes, although exceptional cases can take up to 24 hours.
What Verification Requires
Prepare three document groups: an identity document, proof of the payment method used, and address proof. The documents required for a Fast Pay Casino account depend on how you deposited and whether the information matches your registration details.
- Identity document: it must be valid and show the expiry date, full name, date of birth and an unaltered photo. A selfie with the identity document may also be requested.
- Payment method verification: for a debit card, provide images of the front and back. For an e-wallet or bank transfer, provide a screenshot showing the account holder details and the latest deposit transaction.
- Address proof: provide a bill or bank statement issued no more than 90 days ago, showing your full name and address.
- All payment methods: every payment method used for a deposit must be verified at least once.
- Payment ownership: joint and corporate account mismatches are identified during verification, even if the deposit was accepted earlier.
How To Upload Documents
Start the verification process in your Profile by opening the Sumsub verification system. Use the requested document type for each upload and submit the evidence through that confirmed route.
- Open your Profile and access Sumsub.
- Submit the required identity, payment method and address documents.
- After submission, check the Documents section for the current status and any requested corrections.
- Wait for the verification email confirming that the account is fully verified.
If the account shows uploaded documents but no confirmation, the Documents section is the first place to check. It can show that a correction is still required before the review is complete.
How Long Verification Takes
Document processing usually starts immediately and takes about 10 minutes. In exceptional cases, the official timeframe can extend to 24 hours, while initial verification may take 24-48 hours in practice.
- Usual processing: about 10 minutes after submission.
- Exceptional processing: up to 24 hours.
- Practical initial-review timeframe: 24-48 hours may occur.
- Weekend uploads: documents may not be processed until Monday.
Check the Documents section before contacting support, especially when the delay may relate to a correction request or weekend submission. If the status remains unclear after the stated timeframe, live chat is available 24/7 and the support address is [email protected].
Check Status And Corrections
The Documents section is the authoritative place to check whether verification is pending, completed or requires corrections. A verification email is sent when the account is fully approved.
- Pending: allow the review to continue and check whether any additional document request appears.
- Verified: look for the confirmation email stating that the account is fully verified.
- Rejected or correction requested: review the Documents section for the required change before uploading again.
- No clear reason: contact live chat or [email protected] and describe the document and status shown in your account.
Uploading every document does not always mean the review is finished. A correction request, an unclear image or a mismatch in the account information can keep the status unresolved.
Lost Or Replaced Card
The physical card is not required when it has been lost, cancelled, stolen or replaced. Verification can proceed with alternative bank evidence that connects the card to your account.
- Provide a bank statement showing your name and the transactions made to the casino with that card.
- Alternatively, provide bank confirmation that the card was lost, blocked or replaced. The confirmation must include your name and the numbers of both cards.
Upload the accepted evidence through the normal Sumsub route in your Profile, then review the result in the Documents section.
Data And Account Mismatches
Inaccurate or false registration data prevents verification and can block withdrawals. A joint or corporate payment source can also create a mismatch during KYC because deposits must come from an account belonging to the player.
- Check that your name, date of birth and address match the documents submitted.
- Do not resubmit altered or outdated evidence when the account information is incorrect.
- If the payment source is shared or corporate, contact support before sending further documents.
If the issue concerns the original payment transaction rather than the document review, review deposit verification before submitting another request.
When Support Is Needed
Use support when the Documents section does not explain a rejection, when a correction remains unresolved, or when alternative evidence is needed for a lost card. Live chat is available 24/7 from the bottom-right corner, and the email address is [email protected].
- Have the registered account email ready.
- State which document or status is causing the problem.
- Describe whether the issue concerns identity, payment method or address proof.
- For broader account-access questions, contact account support with the registered details.
Once the account is verified, you can continue to withdrawals after checking the applicable account conditions.
If you need to pause or restrict account activity instead, use the available account limit options.
FAQ
What Documents Do I Need For Account Verification?
You need an identity document showing your expiry date, full name, date of birth and unaltered photo, proof of the payment method used, and address proof such as a bill or bank statement no older than 90 days.
When Is KYC Verification Required?
Verification is mandatory before you start playing. The account must pass the verification process before play can begin.
Where Do I Upload My Verification Documents?
Upload the requested documents through the Sumsub verification system located in your Profile. After submission, use the Documents section to check the result.
How Long Does Account Verification Take?
Processing usually starts immediately and takes about 10 minutes. Exceptional cases can take up to 24 hours, while initial reviews may take 24-48 hours in practice; weekend uploads may wait until Monday.
How Do I Check My Verification Status?
Open the Documents section of your account. It shows whether documents are pending, verified or require corrections.
How Will I Know When My Account Is Verified?
An email is sent when the account is fully verified. If no email arrives, check the Documents section for the current status and any required corrections.
What Counts As Valid Address Proof At Fast Pay Casino?
A bill or bank statement is accepted when it shows your full name and address and is no older than 90 days.
How Old Can My Address Proof Document Be?
Your bill or bank statement must be dated within the previous 90 days. Older address documents do not meet the stated requirement.
Do I Need To Verify Every Payment Method I Use?
Yes. Every payment method used to make a deposit must be verified at least once, including cards, e-wallets and bank transfer methods.
How Do I Verify A Lost Or Cancelled Card?
Provide a bank statement showing your name and transactions made with the card, or bank confirmation that it was lost, blocked or replaced, including both card numbers.
What If My Verification Documents Are Rejected?
Check the Documents section for the requested correction. If the reason is unclear, contact 24/7 live chat or email [email protected] with the account and document details.
Can Weekend Document Uploads Cause Delays?
Yes. Weekend uploads may not be processed until Monday, so a submission made during the weekend can remain pending until the next working period.
What If My Registration Details Are Inaccurate?
Inaccurate or false registration data can prevent verification and block withdrawals. Contact support through live chat or [email protected] before attempting another submission.
Can I Take A Selfie With My ID For Verification?
Yes, a selfie with an identity document may be requested in some cases. The identity document itself must still be valid and show the required personal details.
What If My Card Was Stolen Before I Could Verify It?
Use a bank statement showing your name and transactions made with the stolen card, or obtain bank confirmation that the card was lost, blocked or replaced with both card numbers included.