Get Help With Your FastPay Casino Account

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LiveChat is available 24/7 from the bottom-right corner of the screen. You can also contact FastPay Casino support by email at [email protected].

Support is available in six languages. Phone support and callback requests are not offered, so use LiveChat for an immediate contact route or email when you need to provide account details and documents.

Contact FastPay Casino Support

The quickest route is LiveChat at FastPay Casino: select the button in the bottom-right corner of the screen and explain the issue. The channel operates 24/7 and is available in six languages.

For a written request, use the FastPay Casino support email, [email protected]. Phone support and callback options are unavailable, so include the account email and the specific action or status that needs attention.

Requests for deposit, loss, wager, session, cooling-off, or self-exclusion measures should follow the account limit options available through the dedicated account-protection route.

• Choose LiveChat when the issue requires a direct conversation.
• Use email when you need to attach records, screenshots, or account information.
• Contact support before creating another account if a shared device or household situation may appear as a duplicate.

Recover Access To Your Account

Recovering access to a FastPay Casino account follows different routes for a forgotten password, a known password, or a lost email address. The registered email cannot be changed after account creation, and opening a new account after closing the first one is prohibited.

• Forgotten password: use the reset route on the sign-in page.
• Known password: update it from the Security tab in your profile.
• Forgotten email: contact support by email or LiveChat with other account details.

Reset A Forgotten Password

To regain access to your FastPay Casino account, use the email linked to the account and follow the confirmed reset route.

1. Select Forgot Your Password after opening the sign-in page.
2. Enter the registered email address and select the password-reset action.
3. Open the reset email and follow its instructions to create a new password.

If the reset email does not arrive or you no longer control the registered inbox, contact [email protected] or use LiveChat instead of creating another account.

Change A Known Password

When you can still sign in, open your profile and use the Security tab. Enter the current password and the new password twice in the Password Change field, then select Update.

1. Open the Security tab in your profile.
2. Enter the old password and the new password twice.
3. Select Update to save the change.

Secure The Account

Two-factor authentication at FastPay Casino uses Google Authenticator and a QR code on the Security page. Account sharing is prohibited, and one person may hold only one account.

1. Install Google Authenticator on your device.
2. Open the Security page and scan the displayed QR code.
3. Enter the generated code on the same page to link the device.

Duplicate-account checks can include the physical address, static IP address, device, or payment system. If another person uses the same device or lives at the same address, contact support before creating an account.

• Do not share the account, password, or identity with another person.
• Saved card details do not include the CVV/CVC.
• Each card transaction requires the card security code and 3D Secure confirmation.
• Multiple accounts can lead to account blocking and suspended payouts.

Request Account Records

To request transaction or betting history, send an email from the address registered to the account. The request should identify you clearly and state which records you need.

• Full name
• Date of birth
• Residential address
• Mobile phone number

Send the request to [email protected] from the registered email address. A request from an unrelated address may not provide enough information to identify the account.

Handle Common Support Problems

When a deposit is missing, verification is pending, or an account action is blocked, start with the relevant status or evidence before contacting support. This gives the team a usable case instead of a general error description.

For a missing deposit, follow the deposit troubleshooting steps before sending the case to support. A transaction screenshot must show the transaction ID or reference number, date and time, amount, and recipient.

Deposit Or Payment Issue

If funds were taken but the deposit is not credited, upload the transaction screenshot to the Documents tab, then contact LiveChat. Resolution usually takes 1-3 banking days.

• Include the transaction ID or reference number.
• Show the transaction date and time.
• Show the amount and recipient.
• Contact LiveChat after uploading the evidence.

Verification Or Account-Data Issue

Check the Documents section first when the question concerns verification status or requested corrections. Processing usually starts after submission and may take up to 24 hours in exceptional cases; weekend uploads may not be processed until Monday.

• Check the Documents section for the current status and corrections.
• Use the verification status route when the issue concerns document requirements or upload progress.
• Contact support if the requested correction is unclear.
• Provide accurate registration information, because inaccurate or false data can prevent verification and withdrawal.

Withdrawal Or Account-Limit Issue

For a withdrawal problem, describe the exact status shown in the account and include the account email. A declined request may relate to incomplete verification, an unmet requirement, or an account restriction.

• For a withdrawal issue, state whether the request is pending, declined, or missing.
• For an account-limit request, specify the limit type and the requested period.
• Use LiveChat or [email protected], both available as support routes.
• For cooling-off or self-exclusion, request the measure directly rather than asking support to bypass it.

Escalate An Unresolved Complaint

Start with LiveChat, which is available 24/7 at the bottom-right corner of the screen. If the issue remains unresolved, send a written follow-up to [email protected] with the relevant account details and a clear summary of the previous contact.

1. Record the issue, the date of contact, and the status or message shown.
2. Contact LiveChat and provide the account email plus the relevant evidence.
3. If the case remains unresolved, continue by email and include the earlier LiveChat details.
4. Use the registered email when requesting account records or other account-specific information.

Regain access to your FastPay Casino account through the confirmed recovery route rather than opening a replacement account. A new account after closure is prohibited and duplicate accounts can result in blocked accounts and suspended payouts.

FAQ

How Do I Contact FastPay Casino Support?

Use LiveChat from the bottom-right corner of the screen or email [email protected]. LiveChat is available 24/7, while email is suitable for written requests and supporting documents.

Is LiveChat Available 24 Hours A Day?

Yes. FastPay Casino LiveChat is available 24/7, and the button is located in the bottom-right corner of the screen.

What Is The FastPay Casino Support Email Address?

The support email is [email protected]. Use the registered email for account-specific requests such as transaction or betting history.

Does FastPay Casino Offer Phone Support?

No. Phone support and callback options are not available. Contact support through 24/7 LiveChat or the support email.

How Many Languages Does FastPay Casino Support?

LiveChat support is available in six languages. Select LiveChat in the bottom-right corner to contact the available support team.

How Do I Reset My Password At FastPay Casino?

Select Forgot Your Password on the sign-in page, enter the registered email, and follow the instructions in the reset email. If you no longer access that inbox, contact LiveChat or [email protected].

How Do I Change My Password At FastPay Casino?

Open the Security tab in your profile, enter the old and new password twice in the Password Change field, and select Update.

What Do I Do If I Forget My Registered Email Address?

Contact [email protected] with other account details, or use LiveChat. Do not create another account, because opening a new account after closing the first one is prohibited.

How Do I Set Up Two-Factor Authentication?

Install Google Authenticator, open the Security page, scan the displayed QR code, and enter the generated code on that page.

How Do I Request A Copy Of My Transaction History?

Email [email protected] from the registered account email. Include your full name, date of birth, residential address, mobile phone number, and the records you are requesting.

How Do I Set Up Google Authenticator For My Account?

Install Google Authenticator, open the Security page in your account, scan the QR code, and enter the generated code to link the device.

Where Is The Security Tab In My FastPay Casino Account?

The Security tab is located in your profile. It contains the Password Change field and the QR-code route for two-factor authentication.

What Information Do I Need To Include In A Transaction History Request?

Send the request from the registered email address and include your full name, date of birth, residential address, mobile phone number, and a description of the transaction or betting history required.